Security

At Goldenwest Credit Union, the security of your online information is important to us. You can rest assured that nobody outside of Goldenwest Credit Union has access to your account information.

Signing on to view your account information from the Goldenwest Credit Union Home Page is safe. The moment you click the "Login" button, your account number and password are encrypted using Secure Sockets Layer (SSL) technology, keeping your account information secure.

Security Notices

Skimming Devices at ATMs

Reported 12/10/2015

Goldenwest has received multiple alerts in regards to skimming devices at ATMs and fuel pumps. We advise all of our members to be cautious and aware of fraud attempts when making cash withdrawals or purchases at kiosk-type locations commonly found at fuel pumps, car washes, video rental boxes, post offices and other locations.

What is skimming?
Skimming is the use of hidden electronics on an ATM or kiosk that accepts payment cards to steal personal information stored on a card. The skimming device records the card number and PIN to make fraudulent purchases or ATM withdrawals.

How to avoid skimming:

  • Do not use any ATMs or kiosk with a card reader that appears to be altered, tampered with, or modified in any way.
  • Protect your PIN.
    • Hidden cameras are often used to steal your PIN. Covering the keyboard as you enter your PIN is a simple way to help avoid theft. Never share your PIN.
  • Stay away from unfamiliar ATMs, fuel pumps and kiosks that accept payment cards.
  • Review your account transactions frequently.
    • Utilize the free mobile banking app or online branch to review real-time balances/transactions.
  • Use Card Controls
    • Temporarily disable/enable your Visa card with Card Controls on the mobile app.

Cyber security incident affecting U.S. Office of Personnel Management

Reported 6/8/2015

The U.S. Office of Personnel Management (OPM) recently became aware of a cyber security incident affecting its systems and data that may have compromised the personal information of current and former Federal employees.

Since the incident was identified, OPM has partnered with the U.S. Department of Homeland Security's U.S. Computer Emergency Readiness Team (US-CERT), and the Federal Bureau of Investigation to determine the impact to Federal personnel. And OPM immediately implemented additional security measures to protect the sensitive information it manages.

Beginning June 8 and continuing through June 19, OPM will be sending notifications to approximately 4 million individuals whose Personally Identifiable Information was potentially compromised in this incident. The email will come from opmcio@csid.com and it will contain information regarding credit monitoring and identity theft protection services being provided to those Federal employees impacted by the data breach. In the event OPM does not have an email address for the individual on file, a standard letter will be sent via the U.S. Postal Service.

Additional information is available beginning at 8 a.m. CST on June 8, 2015 on the company's website, www.csid.com/opm, and by calling toll-free 844-222-2743.

Goldenwest members have access to a variety of identity theft protection plans and resources. Learn more at gwcu.org/fraud-defender/. Protect yourself and your family from identity theft, before it happens.

Sally Beauty Credit and Debit Card Breach

Reported 5/14/2015

Goldenwest Credit Union has been advised that Sally Beauty stores nationwide were hit by an extensive theft of customers’ credit card and debit card data for an unspecified period of time. The Goldenwest Fraud Department is working diligently to determine the impact of this theft on our members.

If your card has been compromised:

Goldenwest will contact members impacted by the credit and debit card breach through email and/or personal phone calls;

Members impacted by the breach are encouraged to visit any Goldenwest branch to request your existing credit and/or debit cards are blocked. We will block the card(s), and instantly issue you a new card(s) at the branch; and,

Our Call Center is available to assist you at 801-621-4550 or 800-283-4550 with any questions you may have concerning the data breach.

The situation is evolving and we will post new information as it becomes available.

Anthem Data Breach

Reported 2/4/2015

Anthem, Inc. is the second largest health insurer in the United States and is the most recent victim of a massive data breach impacting an estimated 80 million consumers. As of February 4, 2015, Anthem has confirmed that a network intrusion has led to the compromise of personally identifying information, including name, date of birth, Social Security number, street and email address, and some employment information.

Important to know the following:

  • Anthem will offer free credit monitoring services to compromised customers. An announcement will be sent to compromised consumers with information regarding how to activate these services. HOWEVER, credit monitoring only alerts you to new credit or changes to your existing credit.
  • Anthem has created a website to pass along information to the public (www.anthemfacts.com) and a toll-free telephone number for questions (877-263-7995). Those consumers who find that fraud has been perpetrated against them are encouraged to report the incident to the FBI's Internet Crime Complaint Center at www.ic3.gov.
  • Goldenwest Credit Union members will not be responsible for fraudulent account charges. If you suspect any fraudulent transactions, please contact Goldenwest Fraud Specialist immediately at 800-283-4550.
  • Goldenwest Credit Union offers a low cost enhanced identity theft protection service called Fraud-Defender. Identity theft is the fastest growing crime in the United States, affecting nine million Americans each year. Learn about Fraud-Defender plans and pricing at www.gwcu.org/fraud-defender/.

Home Depot Credit and Debit Card Breach

Reported 9/4/2014

Goldenwest Credit Union has been advised that Home Depot stores nationwide were hit by an extensive theft of customers’ credit card and debit card data for an unspecified period of time. The Goldenwest Fraud Department is working diligently to determine the impact of this theft on our members.

If your card has been compromised:

Goldenwest will contact members impacted by the credit and debit card breach through email and/or personal phone calls;

Members impacted by the breach are encouraged to visit any Goldenwest branch to request your existing credit and/or debit cards are blocked. We will block the card(s), and instantly issue you a new card(s) at the branch; and,

Our Call Center is available to assist you at 801-621-4550 or 800-283-4550 with any questions you may have concerning the data breach.

The situation is evolving and we will post new information as it becomes available.

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How to Report Suspicious Activity

If you have received a suspicious e-mail or other fraudulent correspondence regarding Goldenwest Credit Union, please forward it to fraud@gwcu.org.

Goldenwest Respects Your Privacy

Goldenwest will NEVER contact you via e-mail or phone asking for confidential or sensitive information. We will never ask you for your Account Number, PIN, Social Security Number, Credit Card Number, Name, Address or Birthday via e-mail or phone. If someone is requesting such from you, it is not Goldenwest and should be considered fraudulent.