Security

At Goldenwest Credit Union, the security of your online information is important to us. You can rest assured that nobody outside of Goldenwest Credit Union has access to your account information.

Signing on to view your account information from the Goldenwest Credit Union Home Page is safe. The moment you click the "Login" button, your account number and password are encrypted using Secure Sockets Layer (SSL) technology, keeping your account information secure.

Security Notices

Anthem Data Breach

Reported 2/4/2015

Anthem, Inc. is the second largest health insurer in the United States and is the most recent victim of a massive data breach impacting an estimated 80 million consumers. As of February 4, 2015, Anthem has confirmed that a network intrusion has led to the compromise of personally identifying information, including name, date of birth, Social Security number, street and email address, and some employment information.

Important to know the following:

  • Anthem will offer free credit monitoring services to compromised customers. An announcement will be sent to compromised consumers with information regarding how to activate these services. HOWEVER, credit monitoring only alerts you to new credit or changes to your existing credit.
  • Anthem has created a website to pass along information to the public (www.anthemfacts.com) and a toll-free telephone number for questions (877-263-7995). Those consumers who find that fraud has been perpetrated against them are encouraged to report the incident to the FBI's Internet Crime Complaint Center at www.ic3.gov.
  • Goldenwest Credit Union members will not be responsible for fraudulent account charges. If you suspect any fraudulent transactions, please contact Goldenwest Fraud Specialist immediately at 800-283-4550.
  • Goldenwest Credit Union offers a low cost enhanced identity theft protection service called Fraud-Defender. Identity theft is the fastest growing crime in the United States, affecting nine million Americans each year. Learn about Fraud-Defender plans and pricing at www.gwcu.org/fraud-defender/.

Home Depot Credit and Debit Card Breach

Reported 9/4/2014

Goldenwest Credit Union has been advised that Home Depot stores nationwide were hit by an extensive theft of customers’ credit card and debit card data for an unspecified period of time. The Goldenwest Fraud Department is working diligently to determine the impact of this theft on our members.

If your card has been compromised:

Goldenwest will contact members impacted by the credit and debit card breach through email and/or personal phone calls;

Members impacted by the breach are encouraged to visit any Goldenwest branch to request your existing credit and/or debit cards are blocked. We will block the card(s), and instantly issue you a new card(s) at the branch; and,

Our Call Center is available to assist you at 801-621-4550 or 800-283-4550 with any questions you may have concerning the data breach.

The situation is evolving and we will post new information as it becomes available.

Internet Explorer Security Warning

Reported 4/28/2014

A security warning was issued recently for those who use Internet Explorer (IE). There is a newly-announced security flaw that may allow attackers to install malicious code on your computer to steal valuable data or cause other harm.

Microsoft has confirmed that the security vulnerability affects Internet Explorer versions 6 through 11. The company is currently working on a patch for the security hole and will release a fix through the usual Windows Update channel. However, it is unlikely they will release a patch for Windows XP users now that official support for that operating system has ended.

We recommend switching to another web browser such as Google Chrome, Firefox, or Safari until a patch has been released. We also urge you to make sure your antivirus software is running and is up to date.

It is always good security practice to refrain from visiting sites wherein you are unsure about their nature or content. Also, you should never click on any links found in emails that come from unsolicited or unknown sources.

Important Apple iOS Security Update

Reported 4/25/2014

It’s come to our attention that Apple has released an iOS update that fixes some security issues for iPhones, iPads, and iPods. If you are using a device that runs iOS and haven’t updated to iOS 7.1.1 yet, we strongly suggest updating to iOS 7.1.1 as soon as is convenient to make sure your mobile device is secure.

Apple details how you can update your device’s Operating System on their support page: http://support.apple.com/kb/ht4623

Heartbleed Vulnerability Information

Reported 4/11/2014

The security vulnerability called “Heartbleed” affects websites that use an OpenSSL, or open source encryption technology. Goldenwest Credit Union continually evaluates its systems and potential vulnerabilities. We are not susceptible to this issue. You can be assured that your accounts remain safe and secure. Click here for tips on protecting your personal information.

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How to Report Suspicious Activity

If you have received a suspicious e-mail or other fraudulent correspondence regarding Goldenwest Credit Union, please forward it to fraud@gwcu.org.

Goldenwest Respects Your Privacy

Goldenwest will NEVER contact you via e-mail or phone asking for confidential or sensitive information. We will never ask you for your Account Number, PIN, Social Security Number, Credit Card Number, Name, Address or Birthday via e-mail or phone. If someone is requesting such from you, it is not Goldenwest and should be considered fraudulent.