How to Protect Yourself from Card Scams
Technology has made paying for everyday purchases easier than ever, but it has also created new opportunities for scammers. Whether you're using your Visa debit or credit card in a store, shopping online, or paying with your phone, knowing how to recognize common card scams can help protect your money and your personal information.
A few simple habits can go a long way toward protecting your accounts. Knowing what to watch for and how to respond can help you keep your finances secure.
1. Recognize the Warning Signs of Card Fraud
Scammers often send messages that appear to come from your financial institution or Visa themselves. These messages may claim there's suspicious activity on your account and ask you to click a link or provide sensitive information.
Protect yourself by:
- Never click links in unexpected texts or emails.
- Always log into your account through your credit union's official website or mobile app instead of using a link.
- Call your financial institution directly if you're unsure whether a message is legitimate.
2. Keep Your Card Information Private
Fraudsters may call pretending to be from your financial institution's fraud department. Remember, your financial institution will never ask for your full card number, PIN, CVV security code, or online banking username and password.
Even if someone claims to be from your financial institution, never provide this information unless you've initiated the conversation using a trusted phone number.
3. Inspect Card Readers Before You Use Them
Card skimmers are devices placed over legitimate card readers that capture your card information.
Take a quick look at the card reader. If it appears loose, damaged, or different from nearby terminals, consider using another machine. When entering your PIN cover the keypad with your hand to help prevent any hidden cameras from recording or someone looking over your shoulder.
Whenever possible, use contactless “tap-to-pay” transactions. Your payment is encrypted, which lowers the risk of certain types of fraud.
4. Shop Safely Online
Online shopping is convenient, but it's important to buy from trusted retailers.
Look for websites that begin with https:// and display a secure connection icon. Shop with retailers you know and trust, and avoid making purchases while connected to public Wi-Fi whenever possible. If you need to shop away from home, consider using your cellular data connection.
5. Monitor Your Account Regularly
One of the best ways to catch card fraud is by reviewing your transactions frequently.
Use these features in your mobile app or online banking:
- Real-time transaction alerts
- Card controls
These tools can help you identify unauthorized purchases quickly. The sooner you recognize suspicious activity the sooner it can be addressed.
What To Do If You Suspect Fraud
If you notice a transaction you don't recognize:
- Contact Goldenwest immediately at 1-800-283-4550 or visit a local branch
- Lock or freeze your card in the mobile app.
- Review your recent transactions for additional unauthorized activity.
- File a dispute on the unauthorized charges and request a new card.
Acting quickly can help minimize potential losses and protect your account.
Stay One Step Ahead
Scammers are always looking for new ways to steal personal and financial information, but a little awareness goes a long way. By staying alert, monitoring your accounts, and knowing the warning signs, you can help keep your Visa debit or credit card—and your finances—secure.
If you ever have questions about a suspicious transaction or believe your card has been compromised, contact Goldenwest Credit Union right away. We're here to help you protect your financial well-being.
Want to continue to learn about ways to protect yourself from fraud? Read our posts about Digital Scams and Computer Intrusion Scams.