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Search

Frequently-Asked Questions

Other

  • View DetailsWhat is the Routing and Transit Number?

    The routing and transit number is 3243 7761 3

  • View DetailsWhat job openings are available at Goldenwest?

    You can find a list of open positions by visiting our <a href="/careers/">Careers page</a>.

  • View DetailsHow can I retrieve my account number?

    To retrieve your account number, please contact us through the online branch, call the contact center at 1-800-283-4550, or stop into a branch to get a membership card.

  • View DetailsHow do I change my address?

    You can change your address through your home banking or stop into any branch.

  • View DetailsHow do I update my phone number, e-mail address, or physical address?

    To change your contact information select your name in the upper right-hand corner, from the dropdown select "Settings." Click the "Contact" tab to update addressess, phone numbers, and email addresses.

  • View DetailsHow are my funds insured?

    Your savings federally insured to $250,000 by the National Credit Union Administration, a U.S. Government Agency. IRAs are federally insured to $250,000 by the National Credit Union Administration, a U.S. Government Agency.

  • View DetailsWhere is the repo lot located?

    The repo lot is located at 147 26th Ogden, UT 84401

  • View DetailsWhat are the dates of the quarter for withdrawing out of the Flex Certificate?

    The first three business days of July, October, January and April

  • View DetailsCan I stop a check from going through?

    To stop a check from going through, you will need to create a stop pay request. From your dashboard select "Check Services" and then "New Stop Pay Request." You will need to enter in the account and check number. This transaction will charge a $10.00 fee.

  • View DetailsIf I see a charge on my account that I did not make, what can I do?

    We can now do Visa disputes through online banking using the following steps:

  • View DetailsHow can I transfer funds out of my Certificate?

    You can call or go into the branch. You cannot do this online.

  • View DetailsI can’t order checks online, what do I do?

    You need to contact our Call Center or go into a branch.

  • View DetailsWhat is a Destination ID?

    The destination ID designates the share or loan number. (i.e., Primary Shares is 01 and Free Checking is normally 90)

  • View DetailsMint.com is asking for my second password but I don’t have one.

    Instructions on allowing Mint to access your account.

  • View DetailsAllowing third-party websites and apps to access your account

    Instructions on how to allow third-party companies like Mint, QuickBooks, Quicken, Yodlee, and others to access your account.

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