- For the most current version of the program rules, award
options, and point requirements, please visit www.gwcu.org
or call an awards representative at 877-909-1450.
- You earn points for qualifying transactions appearing on
your statement during the program period less any credits
and plus or minus any adjustments. Some transaction types
may not be eligible for point accrual. Contact Goldenwest
Credit Union to determine transaction eligibility, eligibility
dates, or for special promotions.
- Errors in the addition or deduction of points can occur and
may be corrected by the awards provider or Goldenwest
Credit Union at any time without notice.
- Award options and the corresponding points required for
redemption, limitations on point accrual, including monthly
and/or yearly point maximums, point expiration period, and
increase or decrease in value of net point accrual are
determined by, and may be modified by, Goldenwest Credit
Union at any time. Award redemptions must be made prior
to point expiration dates.
- The awards program is being presented with no express or
implied warranties or conditions. In particular, there are no
express or implied warranties including merchantability and
fitness for a particular purpose not specified herein
respecting this agreement.
- Reasonable steps will be taken to prevent the introduction
of viruses or other destructive materials to Web sites
associated with this program. However, we don’t warrant,
guarantee, or make any representations that sites will be free
of destructive materials or that the sites will be
uninterrupted or error-free. We assume no responsibility for
any loss or damage caused by your access or inability to
- Program award statements will be available on a periodic
basis as determined by Goldenwest Credit Union.
Statements will normally reflect the adjusted number of
points earned, based on previous balance, net purchases,
and deductions due to redemption activity. Goldenwest
Credit Union must be notified of any errors or point
discrepancies within 60 days of the date when the error
- Award points may be redeemed for cash or credit as
determined by Goldenwest Credit Union and may not be
used in conjunction with promotions or discounts offered
outside of this program. Goldenwest Credit Union may also
limit transferability between accounts and incorporation
with other institution programs or offerings. Points have no
monetary value outside the program nor can they be
combined or transferred with or to other loyalty programs.
- You are responsible for submitting correct information
when ordering an award. Orders requiring correction may
be subject to additional fees.
- Your account must be in good standing (i.e. not delinquent
or canceled, or otherwise not usable for charges) to use
awards points. Goldenwest Credit Union reserves the right
to terminate or suspend your standing in the program or
deduct points from your accumulated total if your account
is not in good standing. Goldenwest Credit Union also
reserves the right to establish point reinstatement
procedures and associated fees as applicable.
- This program may be changed or terminated at any time
without notice, restriction, or penalty. A specified time frame
for redemption of existing points will be given at the time
that a notice of program termination is given.
- Any liability for taxes including federal, state, or local income,
sales, use, or other taxes or gratuities imposed on an award
received from this program will be the sole responsibility of
the participant receiving the award and not Goldenwest
Credit Union, the awards provider or any of its affiliates.
- Errors in publication of awards materials may occur. We
reserve the right to correct errors at any time.
- Contact Goldenwest Credit Union to determine if additional
rules apply to your participation in the awards program.
- This program is available to account holders of specified
account types at financial institutions that have contracted
with the awards provider.
- This program is void where prohibited by law.
- Services to administer the program are being provided by,
and are the responsibility of, Loyalty Innovations, an
operating division of Travel and Transport, Inc., (the
administrator). Goldenwest Credit Union and the awards
program provider assume no liability or responsibility for the
provision of, or failure to provide, the respective services
being provided by the administrator. The administrator is an
independent contractor and is not affiliated with
Goldenwest Credit Union. You agree to hold the awards
program provider, the administrator, and Goldenwest Credit
Union harmless if the supplier of merchandise or services
files for bankruptcy or otherwise goes out of business after
you have redeemed your points and before you use the item
or service. You accept all terms and conditions in the
program rules and release and hold the awards program
provider, the administrator, and Goldenwest Credit Union
harmless from any claim, liability or damage relating to this
program or use of any program item you receive and neither
the awards program provider, the administrator, nor
Goldenwest Credit Union shall be held liable for any bodily
harm, property damage, or injuries incurred which may
result from participating in the program, or which may result
from the provision of goods or services by suppliers.
- Using your account following receipt of these rules
constitutes agreement to these rules on your behalf.
Air Travel Awards
- Air travel and travel-related services may be requested
online through www.gwcu.org or by calling the travel
center toll free at 877-909-1450. Actual travel must take
place within 330 days after the reservation is made.
Minimum or maximum stays may apply to certain air
categories. Tickets for airline award seats are subject to
availability and any terms or conditions imposed by the
airline on travel dates specified by the account holder.
Additional travel restrictions may apply at the discretion of
your financial institution.
- Any errors or discrepancies must be reported to the travel
center at 877-909-1450 immediately or at a minimum,
within 24 hours from the time of the ticket booking. E-mail
requests will not be accepted. Any changes made after the
ticket issuance could incur additional fees and/or penalties,
jeopardize availability, and cause the fare to increase at the
account holder’s expense except where those errors were
made by us and reported by the account holder within the
required 24-hour period. All voluntary changes at any time
are subject to the program rules and could incur additional
fees and/or penalties by the airline and/or the travel center.
All airline tickets are non-refundable and redemptions are
final. Points, credits, and cash refunds will not be issued for
any changes or canceled travel arrangements.
- Itinerary dates and/or departure/arrival times may be
subject to change by the airline. The account holder may
accept changes in the itinerary or the ticket may be
canceled without penalty and points reinstated.
- Travel insurance is available for select award types. Account
holders are responsible for any fees associated with the
purchase of travel insurance. Please speak to a travel agent
at 877-909-1450 for additional details.
- Tickets may be issued in any name designated by the
account holder but the tickets and/or itinerary will be
mailed/e-mailed to the account holder address on file with
the awards provider within the 50 U.S. states only.
- Tickets will be issued as e-tickets, either through e-mail or
U.S. Mail. Paper tickets are subject to an additional
processing and delivery charge. Additional costs, such as
rush charges and/or traceable overnight delivery of awards,
are at the account holder’s expense.
- Round-trip ticket awards must originate from, and return to,
the same airport.
- International destinations are limited to select cities and are
subject to change upon sixty (60) days advance notice.
- Account holders may be responsible for paying any
government-imposed security fees, airline fuel surcharges,
or other airport, airline, and agent fees. Lost, stolen, or
otherwise destroyed airline tickets or other travel certificates
will not be honored or replaced. Awards may also be subject
to local taxes and fees, which are at the account holder’s
Gift Cards and Gift Certificates
- Points can be redeemed for gift cards/certificates from
select merchants. Your gift cards/certificates will be shipped
within 7-10 business days to the address on file with the
awards provider within the 50 U.S. states only.
- Lost, stolen, destroyed, or expired gift cards/certificates are
not replaceable. Once points are redeemed for a gift
card/certificate they cannot be returned, changed, or
exchanged and are not redeemable for cash or credit.
- You have 30 days from the date an award is requested to
report an undelivered gift card/certificate by calling the
Awards Redemption Center at 877-909-1450.
- All sales/use taxes and shipping and handling charges are
the responsibility of the account holder and will apply in
accordance with the merchants’ policies in effect at the time
of redemption. Purchases in excess of the amount of the gift
certificate/gift card are at the account holder’s expense.
Additional terms and conditions are specified on the card or
certificate. Merchant availability subject to change. Gift
card/certificate use is subject to the terms and conditions printed
thereon. Gift cards/certificates for services (including but not
limited to experiential and entertainment certificates) are subject
to the terms and conditions of the vendor providing the services.
Gift cards/certificates are also subject to any other restrictions
imposed by the merchant.