Full-time Fraud Specialist
Washington Terrace, Utah
Full-time (40 Hours)
In this position you will assist Goldenwest Credit Union in mitigating risk by investigating alleged and identified fraud against the Credit Union. You will conduct research, gather information, analyze data and complete related documents. You will serve as the primary contact for both internal and external members, concerning fraud situations. You will be asked to cross-sell credit union products and services. Other responsibilities will be assigned based on business needs.
5167 Adams Ave.
Washington Terrace, Utah 84405
Monday through Friday 8:00 a.m. – 6:00 p.m. and Saturday 8:45 a.m. – 4:00 p.m.
Essential Duties & Responsibilities
To be effective in this position an individual must be able to perform each job duty successfully.
• Provide excellent service to members and potential members
• Recognize member needs and cross-sell products and services
• Represent the Credit Union in a professional manner, both in dress and in action
• Accurately and efficiently process transactions in accordance with established policies and procedures
• Actively participate and complete product knowledge courses
• Follow-up on referrals
• Comply with all regulations as required by law
• Perform other duties as assigned
Knowledge, Skills & Abilities
The requirements listed for this position are representative of the knowledge, skills, and/or abilities necessary to complete the job at an effective level. Reasonable accommodations may be made to enable individuals to perform the essential job functions.
Will train on site, however, 6 months to 1 year of prior fraud experience preferred.
High School diploma or equivalent
Licenses, Certifications & Training
To be completed within the first 180 days: Goldenwest product knowledge courses & Goldenwest certifications.
Other Skills & Abilities
Basic computer operating skills, beginner to intermediate skills in Microsoft Office, type a minimum of 35 words per minute, excellent verbal & written communication skills, analytical, strong problem solving skills, organized, ability to be self-managed, and professional .
Physical Abilities & Working Conditions
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally. Close vision as clear vision at 20 inches or less, and distance vision as clear vision at 20 feet or more. Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally. Moderate noise such as business office with computers and printers, and light traffic.
How to ApplyApply Now
Goldenwest Credit Union is an equal opportunity employer. Applicants may be subject to a credit and background check to determine employment eligibility.