Full-time Fraud Specialist

Washington Terrace, Utah

Full-time (40 Hours)

Job Summary

In this position you will assist Goldenwest Credit Union in mitigating risk by investigating alleged and identified fraud against the Credit Union. You will conduct research, gather information, analyze data and complete related documents. You will serve as the primary contact for both internal and external members, concerning fraud situations. You will be asked to cross-sell credit union products and services. Other responsibilities will be assigned based on business needs.


Location    

5167 Adams Ave.

Washington Terrace, Utah 84405


Schedule Availability  

Monday through Friday 8:00 a.m. – 6:00 p.m. and Saturday 8:45 a.m. – 4:00 p.m.


Essential Duties & Responsibilities    

To be effective in this position an individual must be able to perform each job duty successfully.

• Provide excellent service to members and potential members

• Recognize member needs and cross-sell products and services

• Represent the Credit Union in a professional manner, both in dress and in action

• Accurately and efficiently process transactions in accordance with established policies and procedures

• Actively participate and complete product knowledge courses

• Follow-up on referrals

• Comply with all regulations as required by law

• Perform other duties as assigned


Knowledge, Skills & Abilities    

The requirements listed for this position are representative of the knowledge, skills, and/or abilities necessary to complete the job at an effective level. Reasonable accommodations may be made to enable individuals to perform the essential job functions.


Experience    

Will train on site, however, 6 months to 1 year of prior fraud experience preferred.


Education    

High School diploma or equivalent


Licenses, Certifications & Training    

To be completed within the first 180 days: Goldenwest product knowledge courses & Goldenwest certifications.


Other Skills & Abilities    

Basic computer operating skills, beginner to intermediate skills in Microsoft Office, type a minimum of 35 words per minute, excellent verbal & written communication skills, analytical, strong problem solving skills, organized, ability to be self-managed, and professional .


Physical Abilities & Working Conditions    

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally. Close vision as clear vision at 20 inches or less, and distance vision as clear vision at 20 feet or more. Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally. Moderate noise such as business office with computers and printers, and light traffic.

How to Apply

Apply Now

Goldenwest Credit Union is an equal opportunity employer. Applicants may be subject to a credit and background check to determine employment eligibility.

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Goldenwest Credit Union is an equal opportunity employer. Applicants may be subject to a credit and background check to determine employment eligibility.